Returns

I want you to feel confident in your purchase. If you would like to request a return on an eligible ready-made item, please contact me within 7 days of delivery before sending anything back.

To qualify for a return, the item must be:

• Unworn and unused

• Unaltered in any way

• In its original condition

• Returned with its original packaging and included materials

Please do not send a return without contacting me first. Return instructions will be provided once the return has been approved.

Once a return has been approved, the item must be shipped back within 2 business days of approval. Please provide tracking information once the return has been shipped. Returns not shipped within this timeframe may no longer be eligible for a refund.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error on my part. Original shipping charges are non-refundable.

I strongly recommend using a trackable shipping method when returning an item, as I cannot be responsible for returns that are lost or damaged in transit. Refunds are issued after the returned item has been received and inspected.

Gemstones, Cabochons & Mineral Specimens

Natural stones and mineral specimens are individually identifiable, and returned items must be the exact item originally purchased and must remain in their original, unaltered condition.

Cabochons, gemstones, and specimens that have been cut, drilled, polished, wrapped, set, glued, treated, damaged, or otherwise altered after purchase are not eligible for return.

Returned stones and specimens may be compared with original listing and pre-shipment photographs to confirm their identity and condition.

Custom & Personalized Jewelry

Custom and personalized pieces are generally final sale because they are created specifically for an individual customer and may not be suitable for resale.

This includes pieces made to specific design requests and pieces created using a stone or other material supplied by the customer.

In some circumstances, I may choose to accept a return on a custom or semi-custom piece that can reasonably be offered for resale. Any such exception is made at my discretion and does not guarantee that other custom orders will be eligible for return.

If there is a workmanship problem with a custom piece, please contact me within 7 days of delivery so I can work with you toward an appropriate solution.

Damaged Items & Workmanship Concerns

If your order arrives damaged or you believe there is a problem with the workmanship, please contact me within 7 days of delivery and include clear photographs of the item and, when applicable, the packaging.

Depending on the circumstances, I may offer a repair, replacement, refund, or other appropriate solution.

Because many Rock n’ Glitz pieces are handmade and contain one-of-a-kind natural stones, an identical replacement may not always be possible.

Damage caused by wear, snagging, accidental impact, improper care, or alteration is not considered a workmanship defect.

Repairs After the Return Period

After the 7-day return period, items are no longer eligible for return or refund.

If your jewelry becomes damaged later through wear or accidental damage, you are welcome to contact me with photographs. Repair requests may be considered on a case-by-case basis depending on the condition of the piece, the nature of the damage, and the availability of materials.

Repairs are not guaranteed and may be subject to a fee. Any available repair options and costs will be discussed with you before work begins.

Questions or Concerns

If you are unsure whether your purchase qualifies for a return or repair, please contact me before sending the item back. I would much rather discuss the situation with you and determine the best solution.

Need help?

For questions related to returns, refunds, or repairs, please contact Rock n' Glitz at rocknglitz.com@gmail.com.